Privacy Policy

1. Controller

The party responsible for the processing of personal data on this website is:

Kevin Baid

Prashna Jyotish

Wagnerplatz 24

44789 Bochum

Germany

Phone: +49 176 32240527

Email: info@prashnajyotish.org

2. General Information

The protection of personal data is important to us.

Personal data is processed only to the extent necessary for the operation of this website, communication, appointment scheduling, and the provision of the offered astrological consulting services.

Data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection regulations.

3. Hosting by Hostinger

This website is hosted by Hostinger.

For customers within the European Union, the contracting partner is:

Hostinger International Limited

61 Lordou Vironos Street

6023 Larnaca

Cyprus

When visiting the website, technically necessary data may be processed, in particular:

• IP address

• Date and time of access

• Pages and files accessed

• Browser type and version

• Operating system

• Referrer URL

• Technical connection and server data

This processing is carried out to provide this website in a secure, stable, and reliable manner.

The legal basis is Art. 6 para. 1 lit. f GDPR.

4. Contact via Email or Phone

When you contact Prashna Jyotish via email or phone, the data transmitted by you will be processed to handle your request.

This may include:

• Name

• Email address

• Phone number

• Content of the message

• Any other voluntarily provided information

If the communication serves the initiation or execution of a contract (e.g., booking a consultation), the legal basis is Art. 6 para. 1 lit. b GDPR.

In other cases, processing is based on Art. 6 para. 1 lit. f GDPR.

5. Appointment Booking via Calendly

Calendly is used for scheduling consultations and appointments.

Calendly is provided by Calendly LLC in the USA.

When booking an appointment, the following data in particular may be processed:

• Name

• Email address

• Optional phone number

• Selected appointment slot

• Type of astrological consultation

• Date and time

• For online consultations, the selected video platform

• Technical usage and connection data

This processing is carried out for appointment scheduling and for the execution of pre-contractual measures or a contract.

The legal basis is Art. 6 para. 1 lit. b GDPR.

Calendly may also process personal data outside the European Economic Area (EEA). Where necessary, international data transfers are carried out based on the applicable statutory transfer mechanisms and protective measures.

6. Information Regarding Consultation Topics

While astrological and Prashna consultations can cover various life areas, please note that detailed or sensitive personal records (such as medical files, legal documents, or sensitive personal credentials) are generally not required for standard bookings.

Please refrain from transmitting unnecessary sensitive data via unencrypted booking notes or standard contact forms.

7. Online Consultations via Zoom or Google Meet

Depending on your selection, online consultations take place via Zoom or Google Meet.

Only the platform selected for the respective appointment will be used.

Depending on the service used, the following data in particular may be processed:

• Name or display name

• Email address

• Date and time

• Meeting ID

• IP address

• Device and browser information

• Technical connection data

• Audio and video data

• Chat messages

• Content shared actively during the meeting (e.g., chart discussions)

The legal basis is Art. 6 para. 1 lit. b GDPR.

8. Zoom

If Zoom is selected, the online consultation takes place via Zoom.

Provider:

Zoom Communications, Inc.

55 Almaden Blvd, Suite 600

San Jose, CA 95113

USA

Personal data may also be processed outside the European Economic Area. Where necessary, recognized legal transfer mechanisms and contractual protective measures are implemented.

Further information can be found in Zoom's current privacy policy.

9. Google Meet

If Google Meet is selected, the online consultation takes place via Google Meet.

For users and clients in the European Economic Area, relevant Google services may be provided in particular by:

Google Ireland Limited

Gordon House

Barrow Street

Dublin 4

Ireland

Personal data may also be processed outside the European Economic Area. Where necessary, recognized legal transfer mechanisms and contractual protective measures are implemented.

Further information can be found in Google's current privacy policy.

10. Optional Communication via WhatsApp

Prashna Jyotish offers a voluntary contact option via WhatsApp.

The use of WhatsApp is voluntary. If you contact Prashna Jyotish via WhatsApp, personal data may be processed by WhatsApp and affiliated companies.

Soweit die Kommunikation einer vertraglichen oder vorvertraglichen Beziehung dient, ist Rechtsgrundlage Art. 6 Abs. 1 lit. b GDPR. In other cases, processing is based on Art. 6 Abs. 1 lit. f GDPR.

11. Booking and Purchase of Astrological Services

When booking paid consultations or digital astrological reports from Prashna Jyotish, the data necessary for processing the contract will be processed.

This may include:

• Name

• Contact details

• Billing information

• Booked services or reports

• Payment and transaction data

The legal basis is Art. 6 para. 1 lit. b GDPR. Where statutory retention obligations exist, processing is based on Art. 6 para. 1 lit. c GDPR.

12. Payment Service Providers

If you make online payments for consultations, we use external payment service providers (such as PayPal or Stripe) to process payments securely.

When paying online, your payment data (e.g., bank details, credit card information, transaction amount) is processed directly by the respective payment provider.

The processing of this data is based on Art. 6 para. 1 lit. b GDPR (performance of a contract). Please refer to the respective privacy policies of PayPal or Stripe for details regarding their data processing practices.

13. Cookies and Similar Technologies

For the technical operation of the website, technically necessary cookies or comparable technologies may be used.

Non-essential cookies, tracking technologies, or third-party services that require prior consent will only be activated after the corresponding consent has been given. Consent given can be revoked at any time with effect for the future.

14. Storage Period

Personal data will only be stored for as long as necessary for the respective processing purpose.

A longer storage period may occur if statutory, tax, commercial, or contractual retention obligations exist.

15. International Data Transfers

Some service providers used may process personal data outside the European Economic Area (EEA).

For data transfers to third countries, the requirements of Chapter V of the GDPR are observed, utilizing mechanisms such as adequacy decisions, standard contractual clauses, or recognized international privacy frameworks.

16. Your Rights

Subject to the statutory requirements, you have the following rights in particular:

• Right of access pursuant to Art. 15 GDPR

• Right to rectification pursuant to Art. 16 GDPR

• Right to erasure pursuant to Art. 17 GDPR

• Right to restriction of processing pursuant to Art. 18 GDPR

• Right to data portability pursuant to Art. 20 GDPR

• Right to object pursuant to Art. 21 GDPR

• Right to withdraw consent given at any time with effect for the future

17. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority.

For private businesses in North Rhine-Westphalia, the competent authority is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW)

Kavalleriestraße 2–4

40213 Düsseldorf

Germany

18. Automated Decision-Making

Prashna Jyotish does not use automated decision-making or profiling within the meaning of Art. 22 GDPR that produces legal effects concerning clients or significantly affects them in a similar manner.

19. Changes to This Privacy Policy

This privacy policy may be updated when changes occur to the website, service providers used, or legal requirements.

The version published on this website at the time of your visit shall apply.